Originally Aired - Thursday, February 20 • 9:45 AM - 10:45 AM
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Location: 214AB
In the highly competitive field of commercial roofing, the difference between success and stagnation often lies in the details of how maintenance and repair operations are conducted. This presentation, 'Blueprint for Excellence: Building a Thriving Maintenance and Repair Department in Commercial Roofing,' offers a comprehensive guide to creating a self-performing, efficient, and customer-centric maintenance and repair department that stands out in the industry. We will explore the best practices that underpin successful operations by delving into the critical components such as skilled office and field personnel, well-equipped service vehicles, cutting-edge tools and equipment, and sophisticated work order software and CRM systems. Moreover, we'll discuss the pivotal roles of salespeople and the overarching impact of a strong company culture that prioritizes customer satisfaction. Designed for a wide array of professionals within the roofing and exterior building services sector—contractors and consultants to foremen and project managers—this presentation aims to inform and train attendees on seamlessly integrating these components into their operations. Attendees will leave with actionable insights and a strategic framework to enhance their maintenance and repair services, foster a positive work environment, and ultimately drive growth and customer loyalty in their businesses.
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